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Terms & Conditions

SOKOLJET

Last Updated: March 2026

MANDATORY READING: By accessing https://sokoljet.com/ or availing any service, You expressly, unconditionally, and irrevocably agree to be bound by this Agreement. No service shall commence until You explicitly accept these terms. Continued use constitutes absolute and unconditional acceptance.

1. Preamble and Legal Foundation

This Terms & Conditions Agreement (“Agreement“) is entered into between SOKOLJET (“Company“, “We“, “Our“, “Us“) and the client (“Client“, “You“, “Your“).

This Agreement is executed, construed, and enforceable under the Bharatiya Nyaya Sanhita, 2023 (BNS), Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS), Indian Contract Act, 1872, Arbitration & Conciliation Act, 1996, Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, Consumer Protection Act, 2019, and other applicable laws and judicial precedents in India.

2. Definitions

  • “Services” shall mean and include visa consultancy, travel advisory, air ticket booking assistance (third-party sourced), documentation support, and ancillary travel facilitation.
  • “Third-Party Service Providers” shall mean and include airlines, hotels, insurance companies, Embassy/Consulate, Visa Application Centres (VAC), and other external entities.
  • “Documents” shall mean and include all papers/data submitted including but not limited to passport, photographs, forms, statements, proofs, tickets, reservations, insurance, etc.
  • “Working Day” shall mean a day other than Saturday, Sunday, or public holiday in India and/or the concerned Embassy jurisdiction.
  • “Website” shall mean the domain and subdomains of sokoljet.com.

3. Absolute Nature of Services (Advisory-Only)

CRITICAL DISCLAIMER: SOKOLJET is a private consultancy ONLY. We are NOT an Embassy, Consulate, Immigration Authority, Airline, Government Department, or State Instrumentality.

  • Visa consultancy and advisory on lawful travel;
  • Air ticket booking assistance through third-party providers only — We do NOT issue tickets ourselves;
  • Preparation of itineraries, provisional reservations, covering letters for visa purposes;
  • Travel insurance facilitation (policy issuance is solely by the insurer);
  • Guidance on document preparation, notarial attestation, affidavits, and filing requirements;
  • Coordination/communication support where feasible.

ZERO OUTCOME WARRANTY: No service shall be construed as a guarantee, assurance, warranty, promise, undertaking, or commitment regarding outcome, approval, or timeline. We bear ZERO liability for any result.

4. Absolute Embassy Supremacy & Zero Influence

  1. Exclusive Sovereign Jurisdiction: All visa decisions—approvals, refusals, holds, interviews, queries, cancellations, restrictions—lie SOLELY with the concerned Embassy/Consulate. We have ZERO control or influence.
  2. No Expedite/Alter Capability: We cannot and do not alter, amend, expedite, secure, or influence sovereign decisions in any manner whatsoever.
  3. Rule-Bound Process: All actions are subject to Indian law and Embassy/Consulate rules.

5. Third-Party Services & Absolute Disclaimers

AIR TICKETS: All flight bookings are executed through third-party airlines/travel portals. We are merely facilitators. We bear ZERO liability for airline cancellations, rescheduling, delays, overbooking, denied boarding, baggage issues, or any operational failures.

  • Airlines: Ticket issuance, modifications, cancellations, refunds are governed solely by airline policies. We act only as booking agents;
  • Insurance: Policy terms, claims, coverage are solely between You and the insurer;
  • Hotels/Accommodation: Bookings are subject to provider terms and availability;
  • Embassy/VAC: All processing is independent of Our involvement.

6. Eligibility, KYC/AML and Lawful Use

  • You warrant legal capacity and lawful purpose only;
  • KYC information must be provided when requested. We may decline/terminate Services for KYC/AML concerns;
  • Any attempt to procure unlawful documents constitutes material breach and may attract civil/criminal action under BNS.

7. Payment, Commencement & Absolute Non-Refundability

100% NON-REFUNDABLE: All fees paid are STRICTLY NON-REFUNDABLE under ALL circumstances including but not limited to: visa refusal, Embassy delay, administrative hold, change of plans, withdrawal, non-submission, or any other reason.

  1. Deemed Acceptance: Upon receipt of ANY payment, Services are deemed “commenced” and You are deemed to have read and accepted this Agreement in full;
  2. No Refund Policy: NO REFUNDS shall be issued for any reason whatsoever, including visa rejection, service cancellation by You, or Our inability to deliver due to third-party failures;
  3. Fees & Taxes: Prices exclude applicable taxes unless stated. You bear all bank/FX/transaction charges;
  4. Chargebacks Prohibited: Any chargeback/reversal/bank dispute constitutes willful breach. We shall initiate arbitration, civil recovery, and/or criminal action under BNS and Contract Act;
  5. No Set-off: You shall not set-off or withhold payments for alleged claims.

8. Client Representations, Warranties & Absolute Liability

  • All information and Documents submitted are true, genuine, complete, and lawful;
  • Full Legal Liability: No forged/fabricated/altered/misleading materials shall be provided; full legal/criminal liability vests SOLELY in You;
  • You shall not misuse provisional tickets/hotel reservations;
  • You shall respond promptly to information requests;
  • You shall ensure timely appointments, form sign-offs, biometrics, and travel compliance.

9. Zero Guarantee & Best-Efforts Standard

We exercise professional skill and reasonable care; however, NO GUARANTEE/WARRANTY/ASSURANCE is given regarding visa issuance, timelines, ticket availability, pricing, or travel outcomes. All third-party discretion is final and binding.

10. Service Lifecycle & Timeline Estimates

  • All timelines are estimates only and NOT contractual commitments;
  • Delays may occur due to peak loads, policy changes, VAC capacity, strikes, system failures, or Force Majeure;
  • We may refuse/cease Services where compliance risks arise.

11. Absolute Limitation of Liability

MAXIMUM LIABILITY CAP: Our aggregate liability shall NOT EXCEED the consultancy fees actually received for the specific engagement. We bear ZERO liability for third-party failures.

We are NOT LIABLE for:

  • Embassy refusals, delays, queries, interviews, travel bans, or restrictions;
  • Airline cancellations, rescheduling, missed connections, denied boarding, baggage loss;
  • Hotel booking failures, accommodation issues, or travel disruptions;
  • Your criminal antecedents, financial incapacity, medical/immigration history;
  • Misuse/alteration of documents post-delivery;
  • Indirect, incidental, consequential, exemplary, or punitive damages;
  • Any loss of profit, business, reputation, or opportunity.

12. Comprehensive Indemnity & Hold-Harmless

You shall INDEMNIFY, DEFEND, AND HOLD HARMLESS SOKOLJET, its directors, officers, employees, and representatives from ALL losses, claims, costs, penalties, and liabilities arising from:

  • Submission of false/forged/misleading Documents or statements;
  • Embassy/VAC actions due to Your misrepresentation or non-compliance;
  • Third-party complaints or legal notices relating to Your conduct;
  • Any fraudulent, unlawful, or mala fide act attributable to You;
  • Your use/misuse of provisional reservations or provided materials.

13. Strict Refund, Cancellation & Chargeback Policy

  • All fees are 100% NON-REFUNDABLE once Services commence;
  • NO EXCEPTIONS: No refunds for visa refusals, Embassy delays, Your cancellation, or third-party failures;
  • Chargebacks/reversals shall be contested legally as breach of contract with full cost recovery.

14. Data Protection & Privacy

We adhere to Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023. Data is used solely for lawful service delivery and disclosed only when mandated by law or necessary for service delivery.

15. Website, IP & Acceptable Use

  • Website content is Company IP; no reproduction without written consent;
  • No scraping, reverse engineering, or security circumvention;
  • We may update, suspend, or restrict Website areas for maintenance/compliance.

16. Force Majeure

We are not liable for failure/delay due to events beyond control: policy changes, Embassy/VAC errors, strikes, lockdowns, pandemics, natural disasters, cyber-attacks, wars, sanctions, governmental orders.

17. Arbitration & Exclusive Jurisdiction

  1. Disputes shall be resolved through arbitration under Arbitration & Conciliation Act, 1996;
  2. Sole arbitrator appointed by SOKOLJET (First Party);
  3. Venue: Delhi/NCR. Language: English/Hindi;
  4. Courts at Delhi, India have exclusive jurisdiction.

18. Amendments & Notices

  • We may amend this Agreement by posting updates on Website. Continued use constitutes acceptance;
  • Notices served electronically to Your last provided email/phone are effective upon dispatch.

19. Interpretation

  • Headings are for convenience only;
  • Singular includes plural; statute references include amendments.

20. Severability, Waiver & Entire Agreement

  • Invalid provisions shall not affect remaining provisions;
  • No waiver unless in writing signed by SOKOLJET;
  • No assignment of rights without prior written consent;
  • This Agreement constitutes the entire understanding and supersedes all prior communications.

21. Limitation of Actions

Any claim must be brought within twelve (12) months from cause of action; thereafter time-barred.

22. Explicit Acceptance Declaration

By submitting any form and ticking the acceptance checkbox, You:

  • Declare all particulars are true and correct;
  • Accept full and sole responsibility for Document authenticity;
  • Acknowledge visa outcomes are controlled solely by Embassy/Consulate;
  • Recognize SOKOLJET is a consultancy only with ZERO liability for results;
  • Confirm understanding that all fees are non-refundable;
  • Agree that all third-party services (airlines, hotels, insurance) are subject to their respective terms and SOKOLJET bears no liability for their performance.

23. Contact

📧 sokoljetservices@gmail.com
📞 +91 85958 73410